Jay Butler
Office of the Provost

Kent McIntosh
College of Education

Da’Mon Merkerson
Athletics

Gary Sullivan
Information Services

Jay Butler, business operations specialist 
16 years of service

IT’S EASY BEING GREEN: In central payroll, Butler led the effort to save paper by providing an option for digital earnings statements through DuckWeb. The move brought savings in expenses for paper, envelopes and postage while reducing waste and exposure to identity theft. The practice was expanded to W-2 forms and today it’s common for employees to choose the digital options.

Butler has also trained as a search advocate. These consultants help search committees be inclusive by testing their thinking about applicants, promoting practices that advance diversity and social justice and minimizing the impacts of cognitive and structural biases.

“I’ve taken all the things I learned from search advocacy and incorporated them into everything — any committee I’m on, the Senate, my job, interacting with other people,” Butler said. “Hearing about others’ lived experiences becomes part of my makeup. I love learning things like that because it makes me a better person, but it also makes me a better coworker.”

FLOURISHING THROUGH PURPOSE AND COMMUNITY: “You have to feel like you’re part of a community, and that there is a purpose. I love working at the UO, I want the university to succeed and be better. The things that I’m involved in are all because of that. I want everyone to like working here, and if they don’t, I want to do something about it. That’s my purpose.”

ADVICE TO NEW EMPLOYEES: “Your voice matters, no matter what your experience level is. I don’t care if it’s your first day or your first week at the university — it’s the reason that we succeed at the UO. We succeed by hearing these voices, hearing about people’s lived experiences.” 

Kent McIntosh, professor and Philip H. Knight Chair, special education  
14 years of service

HELPING KIDS HELP THEMSELVES: As co-director of the Center on Positive Behavioral Interventions and Supports or PBIS, McIntosh works with educators to make K-12 schools more safe, positive, predictable and equitable. The center provides resources and support to implement evidence-based interventions that are used across the U.S. and around the world. One example: teaching students to recognize when they’re becoming upset and — in the moment — take a deep breath, reframe their thoughts and visualize how they want the rest of the day to go. Said McIntosh: “It’s fantastic to be able to support an incredible, dedicated community of educators who are there to support kids and improve student outcomes.”

FLOURISHING THROUGH WELL-BEING and PURPOSE: “Our work is to help improve the well-being of educators so they can improve the well-being of students and their families. A good deal of that is listening and asking what they need and what flourishing would look like to them, what it means for them to contribute to a positive school community, instead of us making assumptions. The challenges in education are dramatic but we have this incredible opportunity to make a difference for millions of students. That gets me up out of bed in the morning — it’s an opportunity as well as a responsibility.”

ADVICE TO NEW EMPLOYEES: “Don’t be afraid to ask questions. Ask for clarity and check understanding of expectations, duties and roles. Take advantage of resources and step forward with challenges you’re running into — there are people here who want to help you be successful. Being open to it is really helpful.”

Da’Mon Merkerson, senior associate athletic director for culture and engagement 
3 years of service

A “FRONT PORCH” TO SUCCESS: To support Black students, student-athletes and staff with non-European hairstyles, Merkerson teamed up with HAPI Hair Studio — Hair Artists in Pursuit of Inclusion — to provide a day of free hair care services and education at the Lyllye Reynolds-Parker Black Cultural Center during Black History Month in 2023. The event was so popular the Eugene salon went on to collaborate with the Duck Nest Wellness Center on additional free services.

Merkerson is also the liaison for the Black Student Athlete Summit, which the UO will host for the first time May 20-23. The event, which is open to all UO students and student-athletes, supports career development and will feature speakers from professional sports and media, representatives from the UO schools of law, education and business, Nike and others.

“It’s a beautiful opportunity to blend academic research, career development and athletics,” Merkerson said. “Athletics can be the front porch to universities and amplify those things. Early in my career, this summit opened my eyes to the work of culture and engagement that can exist within an athletic department.”

FLOURISHING THROUGH GROWTH, COMMUNITY AND PURPOSE: “The athletics department is very different from the College of Arts and Sciences or the School of Journalism and Communication, for example, but we have a shared purpose of serving students, helping them grow. That [academic] community helps me serve students. As someone who really believes in higher education, I work hard to find those intersections and connect people.”

ADVICE TO NEW EMPLOYEES: “Understand your job and how it relates to the broader university. The bigger picture is going to help you in your job and also help you understand what community might be there for you.” 

Gary Sullivan, senior director 
16 years of service

MEET ME IN THE MIDDLE: While serving as IT director for the College of Design, Sullivan in 2014 led the redevelopment of underused classrooms into computer labs in Lawrence Hall, replacing lab space that had been reassigned and serving about 120 students a term. He helped create User Support Services in 2020, consolidating 15 distributed IT departments into the university-wide organization that now serves 85 percent of UO computer users.

Both projects required Sullivan to reach consensus among numerous stakeholders with their own priorities. “Building relationships is huge with me,” he said. “I’ve always made it a point to get to understand who I’m helping — it isn’t about me. When I can understand what they’re going through, I often can help them more effectively.”

FLOURISHING THROUGH COMMUNITY: “I like working with people. We all have the same mission — this is higher education, not a Fortune 500 company with stockholders where I worked previously. The mission is completely different; I have found that success comes more from being a good partner. If we work together and take our egos out of it, we can do great things. We should do everything we can to make getting support easy.”

ADVICE TO NEW EMPLOYEES: “Come in with an open mind, recognize your perspective and experiences may be different from someone else’s. I have had great success by getting to know how people do their jobs. Over time, once you build trust, then you can tweak processes to help both of you. But first, you have to put yourself in their shoes.”

Becky Crabtree
Division of Global Engagement

Shawna Gilbert
Office of Human Resources

Katie Harsh
Information Services

Celia Marie Nittmann
Office of Equal Opportunity and Access

Becky Crabtree, Director of International Student Services
20 years of service

A HOME AWAY FROM HOME: Crabtree and her team have built a support network that provides the UO’s 700-plus international students with solutions to whatever challenges face them — academic, financial, personal. Rather than simply referring students to university partners, her office provides case management, handling all problem-solving with the student. “‘A home away from home’ — that’s our mantra for students,” Crabtree said. “It’s a very holistic approach — it’s all the little things that, over time, communicate to students a profound sense of belonging and well-being. I’ve lived abroad, I’ve studied abroad. I know how hard it is to uproot yourself from your own culture and move to another country and live and work and study. I have the utmost respect for our international students. They have so much courage and passion and they bring so much talent and diversity and perspective to our university.”

FLOURISHING THROUGH PURPOSE: “I’ve been doing this for more than 40 years now, and there is an extremely deep sense of purpose. I don’t think in terms of my own success so much as, ‘How can I help others be successful?’ With the team, I’m always thinking about growth and helping them understand their place in the work that they do and how it meets the mission of our division and the university. With students, it’s giving them a sense of well-being and a sense of belonging in our community. I’m very much a perfectionist, but that’s balanced with service. I try to be really empathetic and compassionate for where others are.”

ADVICE TO NEW EMPLOYEES: “Focus on learning. Not just the job, but the culture of the office that you’re coming into. Observe and ask a lot of questions. Be curious about people. Build relationships with intention and a long-term perspective. Get to know what people do — what makes them tick? Be supportive of one another. And be proactive in communicating with your supervisor about what’s expected of you — ‘am I meeting your expectations? Am I on track?’” 

Shawna Gilbert, Human Resources Training Coordinator 
15 years of service

TRAINING STAFF, GAINING TRUST: Gilbert and her team have developed trainings that guide faculty and staff through the management of complex concerns such as the new student workers collective bargaining agreement, protected leaves and summer appointment requests. The work requires gathering information from subject matter experts and translating it into accessible resources for users. “I’m proud of the relationships I’ve built,” Gilbert said. “There’s a lot of trust involved. You’re working with a subject matter expert to get the information out of their head, and you’re getting feedback on the trainings from users, and sometimes it’s not great but having people feel safe enough to give those comments is huge for improving the trainings.”

FLOURISHING THROUGH RESILIENCE: “If you fail and something doesn’t work, it’s ‘Let’s try it again.’ We’re all human and we can do it better the next time — that’s my experience. The institution keeps moving forward and the people who work here have positive intent. People want to do good, want to do better, and just want to feel the support is there. And that’s what I’ve had.”

ADVICE TO NEW EMPLOYEES: “Ask questions. Be patient. And find some good friends. That gets you really far — somebody you really can confide in or who holds you accountable.”

Katie Harsh, Manager, User Support Services 
6 years of service

PAGING CAPTAIN AMERICA: When the UO in 2023 updated the identity management system, duckid.uoregon.edu, Harsh (BA, humanities, ’13) and her team handled customer response. That’s a huge group — essentially anyone with an active Duck ID — and at times throughout the year the team was inundated with what Harsh called “a tsunami” of questions and concerns. “It was one of those ‘Avengers Assemble’ moments,” Harsh said, laughing. “There was something about all of us coming together to take care of everyone — we had people who normally work remotely coming in to help us — and just saying, ‘Let’s make this a success’ for customers.”

FLOURISHING THROUGH COMMUNITY: “We’re trying to bring all of these different IT folks together. By being a central location, being a friendly face, being a positive force for change, I feel like I’ve been able to work with a lot of people to get a lot of good stuff done and help everybody help each other.”

ADVICE TO NEW EMPLOYEES: “Talk to people. Get to know them. We are such a diverse group, and I have learned so many new things from so many different people. They have truly enhanced my whole life. Being an island is really difficult. That community aspect is invaluable.”

Celia Marie Nittmann, Accommodations Coordinator 
6 years of service

WORKING TOGETHER IN THE WORKPLACE: Nittmann has streamlined the process by which employee requests for disability accommodations are submitted and resolved, and her honest, impartial mediation of cases has built trust with both applicants and departments responding to requests. As a result, requests have tripled in four years, to 300-plus annually — a sign, Nittmann said, that employees are advocating for their disability-related needs and departments are responding to the necessary collaboration in creating accessible, productive workplaces. 

Disabilities include mental health conditions, neurodiversity, amputations, auditory limitations, surgeries, fibromyalgia, cancer treatments and more. Outcomes of the interactive process range from accommodations and equally effective alternatives to reassignments and, on rare occasions, separation from employment.

“One in four individuals will experience a disability in their life, so that’s a good portion of our UO community,” Nittmann said. “I am humbled by people’s experiences and committed to ensuring that the individual is supported as much as they can be supported, within reason. It’s important work, and also very vulnerable work.”

FLOURISHING THROUGH RESILIENCE AND COMMUNITY: “People experience barriers related to disability, as well as unexpected life events that result in disability, on a daily basis,” Nittmann said. “It creates, in me, a lot of humility and empathy. I talk to hundreds and hundreds of people in a month — I touch every area of our community — and I have such love for this community. The barriers that people experience drive my ability to keep pushing in this job.” 

ADVICE TO NEW EMPLOYEES: “Find work-life balance where you can. Use your vacation time and make time for family and friends. Ensure that your mental health is taken care of and find activities outside of work, whether that’s socializing or being in nature. Take care of the personal side of your life so that you can show up for the work that you do. Additionally, utilize UO resources that can support you in this balance, such as the accommodation process, the Ombuds program and the Employee Assistance Program. It is always okay to ask for help.”